The presence of brand ambassadors is not just a matter of encouraging happy customers to write reviews. Reviews are great and extremely important, but there’s no real “skin in the game” when they post to these sites. They’re one within a group. If a company has 100 Google Local reviews, what’s one more added to the mix, at least from a customer’s perspective. It’s not a personal thing when someone posts to review sites.
Social media, on the other hand, is a personal thing. Those who take their social media seriously are much less likely to say something good about a brand. When they do, it actually means something. Their friends and family who already have an opinion about the person will take their recommendations on social media more seriously. This isn’t even taking into account Facebook Graph Search which has the potential to amplify this even more (we’ll see). This is simply looking at the state of social media today. If someone’s willing to say that they love your brand, product, or service on social media in general and Facebook in particular, it’s the most powerful review anyone can give you....
Skin in the game makes the difference writes JD Rucker.