Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Ridiculous email disclaimers - without bullshit

Ridiculous email disclaimers - without bullshit | Public Relations & Social Marketing Insight | Scoop.it

Don’t waste words. That includes meaningless disclaimers at the bottom of your emails.

This week I dismantled a recruiting email with an astoundingly low meaning ratio of 6%. At the bottom of that email was the following disclaimer:

Please consider the environment before printing this e-mail.

This message (including any attachments) is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error please contact the sender (by return E-Mail) immediately and delete this message. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. Please note that, for organisational reasons, the personal E-Mail address of the sender is not available for matters subject to a deadline.

This is so dumb that I have to have a little fun with it. Here’s why...,

Jeff Domansky's insight:

Josh Berner does a hilarious take out on stupid email disclaimers. Recommended reading.  9/10

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Brands Mess Up in Social Media | Digiday

Brands Mess Up in Social Media | Digiday | Public Relations & Social Marketing Insight | Scoop.it

Domino's and Bank of America show that having humans handling social media doesn't mean they'll act human.


Last week, Domino’s stepped in it on Facebook. A customer took to the brand’s Facebook page to compliment the chain, which then responded with a rote “Sorry for your bad experience” response. Digiday, along with others, covered the snafu, which appeared to point out the perils of relying on automated responses in social media.


And yet the error was actually a mistake made by a human, according to Domino’s. In much the same way as Bank of America screwed up last month by having a social media team sounding a lot like robots, a Domino’s employee mistook the compliment for a complaint. The employee then, it would appear, gave the default response for social media complaints. Domino’s, to its credit, tried to regain its footing by taking it in stride. The rub with brands in social media is that they’ll need humans, who are prone to make mistakes....

Jeff Domansky's insight:

Several recent good case studies on social media missteps, why automation work and how humans still need to engage properly.

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Epic Facebook meltdown, PR fail or publicity ploy? | The PR Coach

Epic Facebook meltdown, PR fail or publicity ploy? | The PR Coach | Public Relations & Social Marketing Insight | Scoop.it

Owner Samy threatens diner after 90 min wait for pizza"

 

You're about to witness one of the biggest social media meltdowns and PR fails in the short recorded history of the Internet. The big question is was it all a staged publicity stunt?

 

It all happened on the season finale of chef Gordon Ramsay's Kitchen Nightmares.

Jeff Domansky's insight:

It happened Monday on the Facebook page for Scottsdale, Arizona’s Amy’s Baking Company Bakery Boutique & Bistro. It's either an epic social media screw up or a very clever publicity campaign creatively managed to gain a big payback from the viral nature of social media. 

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This Man's $600,000 Facebook Disaster Is A Warning For All Small Businesses

This Man's $600,000 Facebook Disaster Is A Warning For All Small Businesses | Public Relations & Social Marketing Insight | Scoop.it

His ad campaigns on Facebook resulted in his Facebook fanbase becoming polluted with thousands of fake likes from bogus accounts.


... Recently, however, Brar has fallen out of love with Facebook. He discovered — as Business Insider reported recently — that his Facebook fanbase was becoming polluted with thousands of fake likes from bogus accounts. He can no longer tell the difference between his real fans and the fake ones. Many appear fake because the users have so few friends, are based in developing countries, or have generic profile pictures.


At one point, he had a budget of more than $600,000 for Facebook ad campaigns, he tells us. Now he believes those ads were a waste of time.


Facebook declined multiple requests for comment on this story....

Jeff Domansky's insight:

Fraudbook? Lessons and a cautionary tale in Facebook advertising and social marketing.

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The Fake Corporate Twitter Hack #Fail

The Fake Corporate Twitter Hack #Fail | Public Relations & Social Marketing Insight | Scoop.it

Chipotle was the latest brand to engage in a “fake Twitter hack” marketing stunt, following in the footsteps of MTV and BET a few months ago. The intention behind these stunts is to clearly boost fans and followers for their brands, but, unfortunately, exposes a major flaw in how brand see their customers and how their perception of social is flawed. Furthermore, these types of theatrics deter from the game-change possibilities of how brands and customers can build mutually beneficial and long lasting relationships through these platforms...

Jeff Domansky's insight:

The problem with "faking" as a branding or marketing strategy is that it eventually dilutes or negatively impacts your brand or reputation or worse. A great brand is honest, true and trustworthy.

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5 Social Media Content Mistakes to Avoid | Business 2 Community

5 Social Media Content Mistakes to Avoid | Business 2 Community | Public Relations & Social Marketing Insight | Scoop.it

Although social media has been around for a few years, plenty of businesses and entrepreneurs still get it wrong. When planning your social marketing strategy and being active on social channels, avoid these 5 common content mistakes....

Jeff Domansky's insight:

Lots to learn from these social media mistakes of others.

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