Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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2014 Trends That Will Change The Way You Shop | The Retail Blogger

2014 Trends That Will Change The Way You Shop | The Retail Blogger | Public Relations & Social Marketing Insight | Scoop.it

Retail technology is rapidly evolving to create a more convenient, fun and immersive in-store and online experience. Here are ten trends to look out for in 2014.


Though there’s no doubt we’re still a nation that needs to be careful with its cash, the dark clouds of recent austerity are starting to float away to reveal a more optimistic, more promising future.


We’re not out of the woods yet, for sure, and the vast majority of people still feel we’re in a recession, but market confidence is starting to return and the masses are beginning, albeit cautiously, to dip into their wallets again.


This change in consumer attitude is also being complimented by the raft of new technology designed to make the shopping experience more accessible, convenient and fun. Peaks and troughs and trends are prevalent in practically every element of society – and retail is absolutely no different....

Jeff Domansky's insight:

More changes and big challenges ahead still remain for retailers in 2014.

Kaitlyn Gregg's curator insight, November 5, 2014 3:26 PM

This article really touches on the reality of 2014: faster shipping times, the phone equals your wallet, etc.  It will be interesting to see who will really do well Black Friday (probably Amazon) and who won't (maybe J.C.Penney?).

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The family firm selling via Facebook

The family firm selling via Facebook | Public Relations & Social Marketing Insight | Scoop.it

The BBC's Jill Martin visits US clothing company Lolly Wolly Doodle, which is helping to lead the way in selling directly through Facebook.


As a family-run company with just 160 employees and a funny name, US children's clothing manufacturer Lolly Wolly Doodle (LWD) does not immediately seem like a trendsetter.Yet the North Carolina firm and its owner Brandi Temple are at the forefront of how small retailers are increasingly selling their wares directly through Facebook.


Billionaire investor Steve Case, the co-founder of US internet group AOL, is so impressed with LWD and its "Facebook commerce" business model that earlier this year his Revolution Growth fund invested $20m (£13m) in the company.


He says that LWD has the potential to be a billion-dollar business.Mr Case adds: "Ms Temple really had pioneered the whole area of social shopping. It's really bringing consumers almost into the design process."For most people focused on e-commerce, social is an afterthought. For her, it's the main event. I think that's unique."...

Jeff Domansky's insight:

Interesting social business case study. 

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MediaPost Publications Social Savvy: Swarovski, Uniqlo, Nordstrom Top Brands

MediaPost Publications Social Savvy: Swarovski, Uniqlo, Nordstrom Top Brands | Public Relations & Social Marketing Insight | Scoop.it

When it comes to selling luxury via social media, some brands are far more artful than others, according to a new analysis of social-media platforms from L2’s latest report.


The report ranked some 250 prestige brands across 15 social media platforms. Swarovski is batting a thousand and present on all of them, followed by fast-fashion chain Uniqlo, active on 13. “Prestige brands are present on an average of seven platforms, with 15% on 10 or more,” writes Scott Galloway, professor of marketing at New York University’s Stern School and founder of L2. “Brands are still searching for the right balance between promise and performance and, as costs increase, will likely pare down the number of platforms they invest in.”...

Jeff Domansky's insight:

This research is a must-read for social marketers and the list of social brand leaders is worth noting. 

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Study: Retailers face significant hurdles in omni-channel race | THE FUTURE OF COMMERCE

Study: Retailers face significant hurdles in omni-channel race | THE FUTURE OF COMMERCE | Public Relations & Social Marketing Insight | Scoop.it
There is a major gap between what consumers expect and what retailers are providing them, according to a new study released today, with 94 percent of retail decision-makers surveyed saying that their companies are facing significant barriers to omni-channel commerce.“Customer Desires Vs. Retailer Capabilities: Minding the Omni-Channel Commerce Gap,” from Accenture and hybris software, an SAP company, peels back the onion to reveal that the difference between the omni-channel ideal and what retailers are currently able to achieve for customers is vast...
Jeff Domansky's insight:
Lots of work and big challenges ahead for retailers in meeting customer expectations. Must-read for retailers, marketing and branding experts.
Mr Tozzo's curator insight, March 24, 2014 5:21 AM
Study: Retailers face significant hurdles in omni-channel race
aanve's curator insight, March 24, 2014 11:21 PM

www.aanve.com

 

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How Social Media Is Changing Customer Service (And Why Big Brands Must Try Harder) | AllTwitter

How Social Media Is Changing Customer Service (And Why Big Brands Must Try Harder) | AllTwitter | Public Relations & Social Marketing Insight | Scoop.it

What do you do when you have a problem with a brand’s product or service?You go online, right?


You’re not alone. Close to six in ten (57 percent) of customers search for a solution online before taking any further action, and they’re increasingly reaching for a brand’s social media outposts. Almost half of social media users (47 percent) have received customer care on a channel such as Twitter or Facebook, and 37 percent now prefer customer service through social media rather than by telephone.


But brands still have work to do. While 80 percent of Twitter users expect a response to a consumer service enquiry within a day, just 40 percent of tweets to the 25 largest online retailers are answered within 24 hours, and many are ignored altogether....

Jeff Domansky's insight:

More challenges ahead for businesses hoping to deliver "social service" online. Consumer expectations for instant service online are growing exponentially. Not many businesses will be able to deliver consistently and then the online fireworks will start. 

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Analyzing Customer Behavior to Produce Business Results | Marina Maher Communications

Analyzing Customer Behavior to Produce Business Results | Marina Maher Communications | Public Relations & Social Marketing Insight | Scoop.it

Brands like Amazon, Netflix, OKCupid, Pandora and Twitter are tracking customers’ online behavior to produce targeted offerings and increase sales. What stats are they looking at and offering as a result, you may ask? This infographic tells all....

Jeff Domansky's insight:

This is a really valuable post for social marketing strategists. It looks in detail at which consumer behaviors some of the major business to consumer marketers are measuring.

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