Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Is Ad Value Equivalency always bad? - SHIFT Communications PR Agency

Is Ad Value Equivalency always bad? - SHIFT Communications PR Agency | Public Relations & Social Marketing Insight | Scoop.it

Is Ad Value Equivalency always bad? One of the most lambasted metrics in public relations is the heavily-demonized Ad Value Equivalence (AVE). For those unfamiliar with it, one of the ways that has been used to measure the effectiveness of PR is to ask the question, if you had to buy the same level of impact, how much would it have cost you? For example, to get a quarter page of the New York Times is a listed national rate of 31.5 inches at an inch rate of $1,207 per inch, or $38,020 for a single weekday national ad. A well-placed editorial piece costs the time, effort, and connections that your PR team or agency can leverage for your benefit.


The reason that AVE has been so demonized in the PR world is that, from the perspective of public relations professionals, it greatly understates the impact of PR and confuses PR with advertising. In the example above, the ad in the New York Times simply does its work, and you get some results per dollar spent. The media placement, on the other hand, is sometimes syndicated, sometimes reprinted, sometimes blogged about, sometimes shared, and is generally considered more trustworthy by the average reader than an ad. None of the sharing that happens – especially in the digital editions of news media – is accounted for in AVE. The AVE formula simply treats PR as another form of advertising, which is functionally incorrect. Paid media and earned media aren’t the same, and shouldn’t be measured identically....

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Social Net Advocacy: How Dell weaves social data into business processes | Holtz Communications + Technology

Social Net Advocacy: How Dell weaves social data into business processes | Holtz Communications + Technology | Public Relations & Social Marketing Insight | Scoop.it

There are companies that talk about becoming a social enterprise. Then there are those that invest in it. Dell’s investment has resulted in multiple patent applications for technologies designed to be used just internally.

 

The tool—Social Net Advocacy (SNA)—was on display last month at Dell World 2012 in Austin....

 

It’s simple to click through layers of data (topics, media providers, authors, and posts) to find out what people are saying about products, components, stages of the customer journey (for both commercial and consumer customers), and business functions. Each category and subcategory includes a breakdown of sentiment—positive, negative and neutral, along with the number of posts devoted to that topic and the change in SNA over the past week....

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Shel Holtz looks at Dell's impressive social media analysis tools...

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10 Ways to Measure the ROI of Public Relations | Everything PR

10 Ways to Measure the ROI of Public Relations | Everything PR | Public Relations & Social Marketing Insight | Scoop.it
Because PR and corporate communication strategies are often employed to achieve non-financial objectives, there are several other metrics to consider.

 

The times when PR ROI was difficult to measure are long gone. In fact, big brands have been successfully measuring the ROI of public relations for some time now. While many still consider ROI in financial terms (the amount of money totaled from public relations campaigns after subtracting the costs), there are many other things that can be considered to calculate return on PR investment.

 

In the past, the main measurement criteria was the quantity of coverage,

channel of delivery and media type. Other factors included type of mention (feature or exclusive), whether the competitors were mentioned along, source credibility and popularity. Some of these factors applied online as well. For example, for a tech startup, features on sites like TechCrunch, Mashable or ReadWriteWeb represented (and for some still do) the holy grail of a PR campaign. Today, tracking PR ROI also involves measuring social media ROI, and measuring outcomes is the most important aspect of this equation....

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A look at the starting point to figuring out your PR ROI.

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