Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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A Social CEO is a Trusted CEO | Social Media Today

A Social CEO is a Trusted CEO | Social Media Today | Public Relations & Social Marketing Insight | Scoop.it

It’s now more evident than ever that CEOs who don’t engage in social media, may as well be conducting their business in a cave....


...CEOs and their executives ride shotgun in setting the cultural tone of the organization. Simply put, participation in social media promotes the use of social technology, which can only increase its competitive edge in adapting to technological market changes. Having a transparent and open organizational culture is imperative in establishing an effective social media strategy; it gives everyone a clear and common focus to tailor to the needs of the social consumer – a fact that escapes a lot of today’s CEOs.


BrandFog 2012 CEO Survey concerned this exact topic and reproduced some baffling results:

- 82% of respondents were said to be more likely to trust a company whose CEO actively engages on Social Media.

- 77% of respondents were recorded to be more likely to buy from a company whose mission and values are defined through their leaderships’ involvement in Social Media....

Jeff Domansky's insight:

So, to the authors question -- what the heck are they waiting for?

Peter Wilkinson www.peter.uk.com's curator insight, July 23, 2013 2:30 PM

The CEO needs to lead the social media business change inside the company!

Juliana M.'s curator insight, July 23, 2013 3:31 PM

My main interest is in numbers, that are shown in the article

Becky Swanson's curator insight, July 23, 2013 9:35 PM

Pastors and Executive Directors: this applies to you too!

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My Three Cents: If You’ve Never Failed, You’ve Never Lived

...My first assignment was to write a press release. I gave the initial draft to my boss, who took up a pencil and — with two vicious slashes — cut the paper to ribbons, while shouting: “This is awful! Garbage! Do it over! Do it right!” I rewrote the draft and brought it back to him. Five more times. Each time he tore it to bits, excoriating me for my “ineptitude.” I was near tears — and close to quitting — when a co-worker suggested I give the boss my first draft. “Maybe he’ll approve it this time,” she said. I took her up on her suggestion … and he did!

 

Inspiring post from Ken Makovsky...

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Edelman’s Trust Barometer Report 2013: Our Global Leadership Problem | Business 2 Community

Edelman’s Trust Barometer Report 2013: Our Global Leadership Problem | Business 2 Community | Public Relations & Social Marketing Insight | Scoop.it

...I want to share some of their [Edelman Trust Barometer] findings here because understanding them will help everyone build and grow better companies. This isn’t just a PR topic. It affects everything: Brand management, communications, operations, retail, customer service… everything.

 

First, the checklist. Below is a graphic that shows 16-trust building attributes every organization needs to be aware of (and gauge). It looks like this year, Edelman added categories (what they call trust performance clusters): Engagement, Integrity, Products & Services, Purpose, and Operations. I can’t poke a hole into this. It’s solid....

Jeff Domansky's insight:

This post focuses on the trust gap between organizations and their leadership. CEOs have less than 50% approval rating but only 18% of people expect them to tell the truth and only 13% of political leaders to tell the truth. PR pros and reputation doctors will be busy for decades...

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