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Scoop.it!
Social media marketing is a critical piece in the online marketing puzzle for local businesses today. But it’s just one part of a successful online marketing system, and some days, there is so much to juggle that you just need a quick, easy way to fill your social media feed with interesting, engaging content. So, here are 10 ideas you can use to keep your social channels full of relevant, timely, and useful content – fast!...
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"I just want brands to focus on sentiment that matters and not on what is facile and easy to measure....
... SMT: How much do social media departments understand that positive or negative sentiment may not matter as much as one would think? Did data ever suggest that it might, or was it never quite analyzed enough?
AR: To be clear, I think sentiment matters a lot--but most brands are worrying about spikes in negative sentiment when they ought to worry about the everyday grind of negative brand experiences that drag down brand perception, consideration and loyalty. Conversely, many marketers do facile social media marketing to create spikes in positive sentiment, but these are much less powerful for increasing brand consideration than simply improving the product experience and allowing trusted consumer WOM to carry the brand message.
To specifically answer your question, social media departments tend to hang on every little detractor event and still focus too much on posting photos designed to get likes rather than to make a brand impression. Most seem not to not understand these efforts have little to no impact on the brand. In part, this is because they are focused on bad metrics that are not tied to business results (such as the number of likes and retweets) and in part because social media departments do not have the power to change what matters most--customer service, product quality, packaging, etc.
Right now, many social media professionals are working around the edges rather than at the core where change is needed, but you do see some exceptions--USAA, American Express and Home Depot come to mind. These are companies that have dedicated themselves to the customer, and social is considered an essential component rather than something to be bolted-on to business as usual....
Jeff Domansky's insight:
Former Forrester consultant Augie Ray offers valuable insight into social media and companies who are doing customer service effectively online.
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Social Media's ROI can be tracked with these 7 metrics. However, measurement is more than just results. It must tie back to your objectives.... For years now you’ve heard everywhere that you can’t measure Social Media ROI (return on investment). I’m not sure if it’s been an excuse to discount Social Media’s value or a fear of adapting to a new marketing model. Perhaps a little bit of both.
Marketing Charts recently outlined on a new report by the Platt Retail Institute, conducted in association with the American Marketing Association comparing marketers’ rankings of various channels’ budget allocations against the channels’ perceived importance and ROI. The study reveals that of the 11 channels identified, Social Media marketing ranks 4th in both current importance and ROI but ranks only 6th in budget allocation.
Scott Monty of Ford Social explained in his blog that “The study reveals there’s a mismatch between marketing budget and effectiveness in key areas. Two are mass media and customer support, which are being overspent on versus their return on investment. Alternatively, email and social are being underspent on while they have a more effective ROI.”...
Jeff Domansky's insight:
Really useful tips on social media measurement and marketing ROI.
Scoop.it!
How Does Social Media Impact Shopping? Did you know that 81 percent of shoppers say that posts from their friends on social media platforms such as Twitter and Facebook directly impacted their purchasing decisions?
Moreover, 30 percent of social media shoppers respond better to brand offers when they have been reposted by a friend, and almost two-in-five moms (38 percent) are more likely to purchase from brands they “Like” on Facebook than other women. Social media has revolutionised many industries, and it’s greatest impact has perhaps been on the world of online commerce.
There’s still room for improvement, however, with competitive pricing, the ability to purchase online and delivery speed cited as the most important factors that determine a customer’s decision to purchase, with advice received via social media sites impacting just 18 percent of transactions....
Jeff Domansky's insight:
Great marketing insight into social media's impact on buying.
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New research released by the U.K.’s telecoms regulator, Ofcom, has flagged significant growth in social networking among older Internet users — which is helping to offset lower rates of growth across younger age groups. Ofcom’s latest Adult media uses and attitudes report, which examines 2012 U.K. data, indicates that more than a third (35%) of 55 to 64 year-old Internet users created a social networking profile last year — up by half in just one year (24% in 2011). Ofcom notes that it’s the only age-group with a “significant increase” in social networking growth but the research also found that a quarter (25%) of Internet users aged 65+ also set up a social network profile last year....
Jeff Domansky's insight:
This is what I'd call old growth markets! ;-) Marketers pay attention.
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In the wake of Monday's Boston Marathon bombings, it's apparent that we need to continue the conversation about how people and brands communicate during times of tragedy and crisis. Here are some social dos and don'ts to help prepare for a tragedy....
Let’s face it, social media isn't always in the hands of accredited public relations professionals with years of crisis management experience on their resume. Does your community manager know the answers to these questions? Chances are if they don’t then neither does the organization: - Do we comment when there is a natural disaster or national tragedy? If so, what does that sound like? - Cease all scheduled or planned content for X period of time. - Check ad schedule and pull content promotion or campaigns for X amount of time....
Jeff Domansky's insight:
the bottom line is: watch out for marketing mishaps when a tragedy happens. Particularly, don't mix marketing and tragedy.
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Scoop.it!
...He's also a data guy. An MIT alum and lecturer, Brian knows how to separate useful data from vanity metrics, and he's quick to let you know what truly counts as an indicator of how our company is faring at delivering on its promise. While we proudly think of Brian as a unique leader, this laser focus on measuring the right metrics is something I'd wager he shares with CEOs across the board. And when it comes to social media, in particular, vanity metrics abound. So here are some social media metrics that actually matter to our CEO --- and likely yours, too! ...
Jeff Domansky's insight:
A good snapshot of ocial media metrics your CEO actually wants to see. Recommended reading for marketers, PR and content marketing pros.
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In the U.S. and abroad, a new set of B2B media products are showing there's room for growth in niches — and that there's new power in incumbency....
...Much of Atlantic Media’s sales, marketing, analytics and financial functions can be leveraged to support the new product, minimizing what would be similar expense for a one-off start-up. Also like Quartz, it is going free, looking to marketers to make it profitable. It isn’t just an ad play. Rather, it looks to an emerging model of higher-end sponsorship and content marketing — with the important adjunct of events marketing — to propel it forward. Its offer to marketers will follow the playbook of what Atlantic Media’s half-dozen other publications (The Atlantic, The Atlantic Wire, The Atlantic Cities, Quartz, National Journal, Government Executive) now offers.
It’s on-site sponsorship/share-of-voice placement, content marketing, and marketing services aid and placements and sponsorship of physical events. That events business rides right alongside inclusion on its websites, providing marketers with a brand association that fluidly moves from online to off and back. It’s a strategy now well-employed in D.C. — also exploited by Politico and The Washington Post — and among events leaders like The Texas Tribune. Atlantic Media has turned events into a potent, higher-margin revenue source, now accounting for around 16 percent of revenues....
Jeff Domansky's insight:
If you're in traditional media or are a marketing or PR pro, this post presents the real face of the real new,, .new media. A really good look inside what's working now and perhaps in the future for media as it transitions to digital. Take a good look at the shift in how revenue is generated compared to the "old" days..
Scoop.it!
As marketers, it is our jobs to assure our clients that the time and money that they are investing in social media is not in vain. Therefore, we are constantly tasked with searching for studies and statistics that suggest that social media is still heading for world domination.
One particular source I like to turn to for said stats is AllTwitter.com by MediaBistro. They frequently feature studies done by excellent social media companies. Recently, they featured an infographic by Balihoo that had some great and validating social media statistics. As we know, infographics are meant to present data in a quick and easy to digest way, so let’s apply some context to the data....
Jeff Domansky's insight:
Useful stats on social media.
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..Social.com lets marketers integrate CRM information from Salesforce.com with data held by social media companies. For example, a marketer buying targeted advertising on Facebook could combine the interests expressed by Facebook users with its own customer information in order to refine the audience for a campaign. The dashboard includes a "trending" word cloud that can help marketers identify topics or hashtags to which they can quickly tie sponsored stories, posts or tweets.
Speaking at a Salesforce.com customer day in San Francisco, Adam Bain, chief revenue officer for Twitter, called this "buying into the moment." Gordon Evans, vice president of product marketing for Salesforce.com, told ClickZ, "We can connect real-time social listening with ad campaigns. If a hashtag is trending and has positive social sentiment, you can buy ads against whenever someone uses that hashtag, via Twitter keyword targeting."...
Jeff Domansky's insight:
There are lots of social marketing innovations and this one - "buying into the moment" - is worth keeping an eye on if you're a larger brand.
Scoop.it!
Pinterest has a higher concentration of people who are in a ‘buy’ state of mind, while Facebook users are more interested in interacting with friends - and brands.... Understanding what people do on different social networks is the key to effectively using those networks for marketing. Companies currently spend 8.4% of their marketing budgets on social media, and that’s expected to grow to 21.6% in the next five years. But with so many social networks competing to grab marketing dollars, determining the most effective channels can be extremely difficult. To illustrate, let’s look at how Facebook and Pinterest stack up against one another. Different Networks For Different Reasons While both Facebook and Pinterest offer deep customer segmentations and user engagement, it would be a mistake to target audiences in the same way across both networks. For example, you wouldn’t market your product to someone shopping at a trendy boutique the same way you would to someone walking down the street with their friends. In a store, you’d likely look to make a sale, while on the street you’d probably have more luck building brand awareness....
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There is a blind spot for most retailers and it involves their loyal customers. These loyal customers are talking about a brand, on social media, but on a local level. Most brands are not well-equipped to monitor it, however. In fact, 88 percent of local consumer feedback and content is missed by major retail brands and by independent businesses. Consumer Engagement grows by over 500% In 2012, VenueLabs reports that location-based consumer engagement grew by over 500%, and that trend continues to accelerate....
Jeff Domansky's insight:
OK brands. Time to listen up to what your customers are saying on social.
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