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Whether it’s plain old print coupons, shiny new digital coupons, frequent flyer points, cashback or dozens of other loyalty programs, consumers seem to be, well, still loyal to their favorite loyalty programs. Our news roundup today looks at the latest research and developments in loyalty programs.
According to new research from Valassis, 79% of consumers can be influenced to switch brands by coupons. A new report from Bond Brand Loyalty says 13.4% of consumers are members of loyalty programs but only 6.7% are active users. 64% of brands reported an increase in loyalty membership according to 3CInteractive‘s new “2017 Mobile Loyalty” report. Excentus said 37% of consumers prefer fuel discounts over credit card rewards, coupons, retailer points and instant discounts.
Inmar’s 2017 Industry Promotion Analysis found consumers redeemed more than 2.2 billion coupons in 2016 with digital coupons making up 16.2% and print-at-home digital coupons 3.6%. 3Cinteractive reports 21% of consumers prefer SMS or push messaging from brands and loyalty programs. Research by Aberdeen Group shows companies using SMS messaging got a 24.5 % year-over-year increase in return on marketing investments....
According to new research from Valassis, 79% of consumers can be influenced to switch brands by coupons. Fickle? Certainly. Opportunity? Absolutely!