Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Nordstrom, Macy's, Sephora Top Holiday Brands On Social

Nordstrom, Macy's, Sephora Top Holiday Brands On Social | Public Relations & Social Marketing Insight | Scoop.it

" A surprising group of retailers are dominating social media conversations and engagement so far this holiday season, led by Nordstrom, Macy’s and Sephora, according to Shareablee Social Scorecard. Kohl’s came in at a much more distant fourth place, followed by Amazon. 


The rankings, which are based on combined analysis of total actions —shares, comments, retweets, and reblogs — on Instagram, Facebook, Twitter and You Tube, show an overall 26% increase in engagement and 170% jump in actions this year. This is despite a sharp decrease in posts featuring Black Friday deals, which fell 32% on Facebook and 27% on Twitter.


"What really stood out to us this year is the rise of the specialty store, and not so much the mass marketers,” says Shareablee's founder and CEO, Tania Yuki. “I was expecting to see Walmart and Target ranked much higher, and instead we saw exceptional strength in brands like Nordstrom, Sephora, Barney’s and Neiman Marcus.”...

Jeff Domansky's insight:

Solid social marketing is getting attention and results for some social savvy retailers.

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Evolution of retail: The rise of value-centric e-commerce

Evolution of retail: The rise of value-centric e-commerce | Public Relations & Social Marketing Insight | Scoop.it

How much is your customer worth?


One approach would be to re-focus acquisition strategy based on the Customer Lifetime Value or CLV. According to the 2015 RJ Metrics Benchmark report, a new e-commerce customer is worth, on average, $154 in their first year. This number varies by type of retail. For instance, the categories of housewares, food and drugs tend to be above this average.


What is more interesting is that only 32 percent of these new customers are likely to make a second purchase in their first year. The report also reveals that the top 1 percent of customers are worth 18 times more than the average customer, which equals about $2,772.


Armed with this information, an e-tailer can easily calculate ROI on programs targeting new customers vs. programs targeting your biggest fans—the top 5 percent....

Jeff Domansky's insight:

Ultimately, people will not remember how they chose your product or where they bought it, but they will remember how it made them feel. what' your CLV?

Small Business Online Solutions - Patant Consultants's curator insight, July 3, 2015 3:11 PM

Very insightful and thought provoking article

Sebastian-Herrera's curator insight, July 6, 2015 5:39 AM

Una vista para el comercio