Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Cashback News: 8 Startups helping retail reach customers with digital innovations

Cashback News: 8 Startups helping retail reach customers with digital innovations | Public Relations & Social Marketing Insight | Scoop.it

Retailers are trying hard to catch up with consumer demand for products in-store, online, on mobile and other emerging channels. While 90% of US shopping is still done in-store, the value of online, mobile and other channels is increasing quickly. 


CB Insights recently published a fascinating report on 72 companies using technologies like wearables, augmented reality and beacons to bridge the gap between digital and physical shopping. Today, we’re looking at eight of these tech innovators in the coupons and rewards, and loyalty segments to keep you up-to-date with the latest digital tools for retailers.

Jeff Domansky's insight:

Useful update on coupon and loyalty program innovators.

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How banks can power their loyalty programs

There are a lot of loyalty programs out there that don’t do justice to the term loyalty. On average, consumers belong to eight loyalty programs. Do the companies that offer loyalty programs really understand loyalty? Or are they just implementing programs to keep up with their peers?


Did you know that 56% of affluent middle-class Americans are currently members of bank loyalty initiatives? However, only 23% of consumers  

say that offers or deals they receive from businesses are relevant to them. The remaining 77% think the offers they receive via email or mail completely miss the mark in terms of relevancy.


More and more consumers are becoming exhausted with the constant stream of offers or deals they’re barraged with daily.  A phenomenon that is known as ‘offer fatigue‘ – a customer’s resistance to reading through yet another deal, coming at them via every communication channel imaginable....

Jeff Domansky's insight:

Marc Franco shares his thoughts on the current state of loyalty programs, how miserably they're failing and how big data analytics is the next logical step.

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