Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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7 Ways to Create a "Likeable" Brand on Social Media

7 Ways to Create a "Likeable" Brand on Social Media | Public Relations & Social Marketing Insight | Scoop.it

According to Wordstream, over 50 million businesses use Facebook Business Pages with 2 million of them using Facebook for advertising in the US (2016). Instagram, on the other hand, earns $595 million in mobile ad revenue per year.


These stats just show the huge potential of social media marketing and its impact on increasing sales. Most marketers just lack understanding on how to achieve positive results. Social media helps build brand awareness and engage their audience outside of their company website.


Data shows that more than 56% of online adults using more than one social media platform. Thus, the competition to gain the attention of the audience is hard. According to Social Media Examiner’s 2016 Industry Report, “40% of marketers say social media marketing has gotten more difficult for them in the last 12 months.”


Despite the tough competition for attention, a huge audience pool is there just waiting to be wowed. Studies suggest that 59% of Americans with social media accounts think that customer service through social media has made it easier to get questions answered and issues resolved. People will follow your brand when they “like” what you offer. These may come in the form of discounts and special promotions, entertaining content, or customer service.


People will follow your brand when they “like” what you offer. Here are 7 Brand Management tips to help you along the way....


Via janlgordon
Jeff Domansky's insight:

Good post on what makes a brand shareable on social media

janlgordon's curator insight, May 4, 2017 10:09 PM

I selected this article from Curatti written by Farid Gasim because it provides information on how to build more brand awareness on social media.

 

The more likable you are by your audience the better chance you will increase visibility.

 

Win Favor With Your Social Media Community

 

Despite a lot of competition there is an audience in your niche just waiting to be "wowed" by your brand. I agree that adding value to their lives can help bring in more loyal followers.

 

Gasim goes over how to achieve favorable influence with your target market on social media.

 

Here's what caught my attention:

 

  • Leave traditional sales language at the door. People typically use social media to connect, gather information, and find answers to their needs.

 

  • Communicate with your audience rather than just giving out information. Ask them engaging questions to get the conversation going.

 

  • Use negative feedback as an opportunity to show your community that your brand cares. They will see that you have both humility and understanding, which can go a long way.

 

Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond

 

Image: Courtesy of 123rf.

 

Read full article here: http://ow.ly/NUp530brS37

 

Stay informed on trends, insights, what's happening in the digital world become a Curatti Insider today

Sagar Bhardwaj's curator insight, May 7, 2017 12:59 AM
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Everett Bowes's curator insight, May 11, 2017 12:44 PM

Good post on what makes a brand shareable on social media

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The Most Engaging Brand Content of 2016, Month by Month

The Most Engaging Brand Content of 2016, Month by Month | Public Relations & Social Marketing Insight | Scoop.it

In 2015, there was a marked increase in the popularity of brand videos on YouTube. In 2016, brands took social video storytelling to another level, not only on YouTube, but on Facebook and Instagram as well, and were rewarded for their efforts.

That’s according to social media analytics company Unmetric, which tracked social campaigns throughout the year as it did in 2015 to determine which ones performed best in terms of engagement.

"Videos have moved from being just reposts of 30-second TV spots to long-form storytelling, with the popular Nike Football post being nearly six minutes long," Unmetric CEO and co-founder Lux Narayan told Adweek. "This year really showed that there's an appetite and attention span for longer branded content if it's authentic and tells a story that resonates well with people, not merely as consumers but universally as humans."

Unmetric studies Twitter, Facebook and Instagram data to determine an engagement score for brand posts of zero to 1,000. The engagement score is a weighted measurement based on the idea that some metrics like shares and retweets have more value for brands than others such as likes and favorites. For YouTube, the company uses a different method for measuring the successfulness of a campaign. There is no engagement score, but likes and how quickly a video accumulates them are important factors. It also uses a combination of its own algorithms and human insights to determine overall engagement....

Jeff Domansky's insight:

AdWeek profiles 2016's best examples of engaging brand content.

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The top 100 brands for millennials

The top 100 brands for millennials | Public Relations & Social Marketing Insight | Scoop.it

Millennials make up a crucial group of consumers.

Ad agency Moosylvania asked over 3,500 millennials — defined as 20 to 35-year-olds — to select their favorite brands over the past three years.

Great Questions, LLC helped rank the winning brands.

These brands are the ones that came out on top.

Some are surprising — others, not so much.

A common theme for successful brands? Engaging with millennial consumers via social media....

Jeff Domansky's insight:

Note the great point that the brands favored by millennials are those that engage them most on social media. A valuable marketing take away.

Tom Pick's curator insight, June 16, 2016 8:38 AM
What your brand stands for matters.
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With Millions Of New Bottle Designs, Every Diet Coke Will Soon Be Unique

With Millions Of New Bottle Designs, Every Diet Coke Will Soon Be Unique | Public Relations & Social Marketing Insight | Scoop.it

Today, you probably know Diet Coke for its silver and red branding—which is more or less how it’s looked since Coca-Cola’s sugar-free alternative first launched in 1982. But starting this month, in a market where diet soda sales are down, Diet Coke is going bespoke, as millions of unique designs are hitting U.S. shelves for the first time as part of a campaign called "It’s Mine."

So for the next several months, no two 12-ounce bottles of Diet Coke will look exactly alike.

"Personalization and customization is a huge trend, obviously," says Rafael Acevedo, group director of Diet Coke in North America. With Coca-Cola’s first major personalization campaign, Share a Coke in 2014, the company put thousands of people’s names onto bottles. The idea was that you’d spot someone’s name and want to buy them a Coke—and it’s an idea that worked, with measurable uptake in both short term sales and longer term brand loyalty. For Diet Coke, that concept got a tweak. "In this case, it’s more personal, "Acevedo says, "to have that sense that Diet Coke is giving you something no one else can have."...

Jeff Domansky's insight:

This marketing personalization experiment by Coca-Cola is worth watching.

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5 Brands That Used the Force of Star Wars on Twitter

5 Brands That Used the Force of Star Wars on Twitter | Public Relations & Social Marketing Insight | Scoop.it

Many (but not all) might argue that a tweet isn't nearly as powerful as a lightsaber. However, last week a number of brands joined the Star Wars frenzy on the platform, helping to churn out an impressively high number of tweets that could potentially populate a small planet.


Conversation on Twitter related to the newest movie was massive. According to Twitter, "Star Wars" was mentioned 6.5 million times in the week leading up to opening night, with 2.4 million of those happening in the final 24 hours.


The tweets, brand partnerships and overall collectively massive campaign paid off, with the movie breaking box office records on its opening weekend and taking in around $238 million.


Here's how five brands celebrated Star Wars: The Force Awakens.....

Jeff Domansky's insight:

The Force was with five big brands on Twitter including Disney, Verizon, EA, Motorola and Kraft.

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UK - Perception of Value infographic

UK - Perception of Value infographic | Public Relations & Social Marketing Insight | Scoop.it

Value is in the eye of the beholder. But what influences the beholder in their perceptions? This infographic looks at the psychology behind our perceptions, noting trends, marketing practices and differing generational attitudes. Including:

  • How lobster went from prison food (at one time fetching $0.11/lb) to fine dining
  • How ‘ancient grains’ got pricey
  • How we experience more pleasure from a wine we’re told costs more

Since price positively influences perceptions of quality, and inversely influences perceptions of value, how do sellers of mundane products use history, story, exclusivity, and implied scarcity to change our appetites? Read on to find out a little more about the Perception of Value...

Jeff Domansky's insight:

Great infographic and storyline including the Charles Gilkey quote: "People don't buy products because of the actual value of the products –they buy stuff because the price of the product closely matches their perceived value of the product."

Gary Campbell's curator insight, February 26, 2015 9:14 AM

This info graph is a great idea for businesses to support their product. line or services. Lobster was once prisoner food is news to me. The power of perception.

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Social Selling 2015: Top 100 Influencers & Brands | Onalytica

Social Selling 2015: Top 100 Influencers & Brands | Onalytica | Public Relations & Social Marketing Insight | Scoop.it
Why should we care about social selling? Isn't it just another one of those buzzwords used to describe something we already know about? Isn't it just sales under a different name? If that's true then why are we seeing organisations increasingly using new digital channels as part of their sales strategy?


Maybe it's because engaging with our audiences in new ways is just more exciting than traditional sales channels as it provides a way of interacting with our potential buyers. It's also because it's a lot cheaper, digital channels allow us to reach a wider audience, with the same resources. We're having a look at who is the most influential in this up and coming topic, and figure out what brands are driving most engagement on social media....

Jeff Domansky's insight:

Onalytica provides a valuable list of 200 top content marketing influencers and leading 200 content marketing brands on Twitter. Good follows. 10/10

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Top 10 logo design trends for 2015 | Creative Edge

Top 10 logo design trends for 2015 | Creative Edge | Public Relations & Social Marketing Insight | Scoop.it

From the days of hand cut letterforms, through the wave of digital technology and into current day, logo design has wonderfully transformed, adapted and shape-shifted. What logo design trends lie ahead in 2015?Here are 10 predictions based on logo designs of recent times....

Jeff Domansky's insight:

Since the early days of design, logos have transformed, adapted and shape-shifted. What logo design trends lie ahead in 2015? Here's 10 predictions from 99 Designs. Creativity with your coffee and recommended viewing for designers, bloggers, creative marketers and PR pros.  9/10

Radosław Kwieciński's curator insight, January 15, 2015 3:06 PM

Trendy w projektowaniu logotypów na rok 2015. Dla aktywnie pracującego grafika - bezcenne.

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Branding Basics: An Introduction | Canva

Branding Basics: An Introduction | Canva | Public Relations & Social Marketing Insight | Scoop.it

The correct visual use of your typefaces, color palette and images together is an imperative part of the brand development process. Branding is a specific trade, with devotion to the art of cohesion brought together by psychology and science. It doesn’t matter if your brand is a large-scale company or a part-time passion, the importance of branding consistency throughout your marketing can not be faulted.c


We give you some awesome insider tips to help you look at your brand a little differently, and potentially start creating your very own guidelines....

Jeff Domansky's insight:

Nice introduction to branding basics.

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10 Brands That Brilliantly Differentiated Themselves From the Competition

10 Brands That Brilliantly Differentiated Themselves From the Competition | Public Relations & Social Marketing Insight | Scoop.it

The brands that crush their competition are those who understanding that strategic branding goes much deeper than pretty visuals and responsive code. Branding is layered, sculpted, and tested.


To create a layered, brilliant, and competition-killing brand, three things must align.

  1. Understanding of your brand (internal beliefs and communications)
  2. Understanding of your best potential audience(s)
  3. Understanding and differentiating from your competition


Combined, these elements create brand magic. To see these three things in action, keep on reading. Below I’ve curated some brilliant companies that are great at differentiating themselves from their competition....

Jeff Domansky's insight:

Check out these 10 smart brands.

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The Future of Media: 10 Trends

The Future of Media: 10 Trends | Public Relations & Social Marketing Insight | Scoop.it

2013 was full of key media milestones: The entry of successful entrepreneurs into the news business, the meteoric rise of BuzzFeed, and the re-emergence of long-form journalism.


We attended The Future of Media Conference at Stanford’s Graduate School of Business for the second year in a row to explore what’s happening in the media and what’s to come.The conference boasted a star-studded set of speakers, starting with media entrepreneur and explorer, Chas Edwards of Pop-Up Magazine and the much-awaited California Sunday, and closing with Todd Yellin, VP of Product Innovation at Netflix.


We share 10 takeaways from the day....

Jeff Domansky's insight:

10 media trends to keep an eye on if you're in marketing, branding, advertising and PR.

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MediaPost Publications How User Reviews Are Gutting Brands

MediaPost Publications How User Reviews Are Gutting Brands | Public Relations & Social Marketing Insight | Scoop.it

...Q: In your new book, Absolute Value: What Really Influences Customers in the Age of (Nearly) Perfect Information  (HarperBusiness), you and co-author Emanuel Rosen say marketing needs a total overhaul. Can you explain?


A: For the first time in history, people can assess the absolute value of things they buy. User reviews, price comparison apps and other digital tools mean we can buy things based on almost perfect information, instead of irrational perception. So marketers need to understand what influences this shift in decision making...

Jeff Domansky's insight:

Here's a look at the impact of review sites and the challenges ahead for business

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Competitive Advantage Redefined | Social Media Today

Competitive Advantage Redefined | Social Media Today | Public Relations & Social Marketing Insight | Scoop.it

As the industry’s fall conference schedule continues, those in attendance all seem to agree on one new reality: The definition of competitive advantage has changed. What advertisers, brands, marketers and tech innovators don’t agree on is how that advantage is achieved.


Some industry experts have replaced their dogged defense of a pre-set strategy with a more flexible course. Others have opted for a C-suite commitment to creating an agile social enterprise with an “always-on” listening and rapid response credo. Still others have developed a more hybrid solution that exists somewhere between a mission statement that is more consumer-centric but one without ample C+ leadership, budget or organization-wide execution. At the opposite extreme—which can lead to social intransigence— a C-suite paying “white knuckle” lip service to a loose customer listening strategy.


Thanks to social media, a new world order has taken charge. Brand ownership—indeed!—has changed hands to the consumer, creating a new competitive landscape wherein digital Darwinian “dis-order” (or as Brian Solis might say “disruption”) has turned the top-down corporate structure on its head. As a result, market share—even brand survival—depends now on organizational willingness to reverse engineer....

Jeff Domansky's insight:

This is one of those posts that will rock your traditional idea of branding and marketing. Candida McCollam explores how the definition of "competitive advantage" has changed forever thanks to social media. Best quote:

 "Well, to paraphrase Albert Einstein: 

If/when you expect change but resist changing your thinking, failure likely will follow."

9/10

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15 banner ad design tips to get more clicks - 99designs Blog

15 banner ad design tips to get more clicks - 99designs Blog | Public Relations & Social Marketing Insight | Scoop.it

If you’re hoping to boost your online traffic with better ads, you may be asking yourself: what is web banner design?

 

Web banner design focuses on the systematic creation of effective web banner ads through the careful application of basic design guidelines.

 

Banner ads are one of the most prolific forms of marketing used in today’s online world. All companies use them in one form or another because they’re an affordable, measurable and effective medium to increase brand awareness. So how can you design and create web banner ads that will bring in those clicks? Below is a list of tips and general guidelines for designing banner ads....

Jeff Domansky's insight:

Banner blind? This will get you inspired.

Curtis Carlson Nelson's curator insight, February 21, 2017 2:10 PM

It is very important to create an ad design that will generate more traffic.

https://www.crunchbase.com/person/curtis-carlson-nelson#/entity

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Brands Born Online, Reshaping the Retail Landscape

Brands Born Online, Reshaping the Retail Landscape | Public Relations & Social Marketing Insight | Scoop.it

The world might be a mess, but look on the bright side: Men’s shaving products are much better than they used to be.

Thanks to several online shaving start-ups, razors, creams, gels and other paraphernalia are now cheaper, of higher quality and more convenient to purchase than ever before. Last week one of the upstarts, Dollar Shave Club, was acquired by the consumer products giant Unilever for $1 billion. For shaving behemoths like Gillette, it is the first skirmish in the coming guerrilla war for men’s faces, not to mention other parts. (Dollar Shave also makes bathroom wipes for men.)

This column usually focuses on the technology industry, an area that sounds far removed from shaving. But the Dollar Shave acquisition signals something bigger than a mere improvement in shaving — it also underscores a consumer products revolution that would not have been possible without technology.

Hilarious online ads passed along social networks allowed Dollar Shave to create instant customer recognition — in other words, a brand — far more quickly, and for far less money, than a shaving company could have managed a decade ago. Online distribution allowed it to get products into consumers’ hands without a costly retail presence. In fact, by cutting out on retail, and shipping products to people’s homes on a subscription basis, the company made buying shaving products more convenient than going to a store....

Jeff Domansky's insight:

NY Times columnist Farhad Manjoo looks at the power of online brands and how they are impacting traditional retail channels.

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Branding in the Age of Social Media

Branding in the Age of Social Media | Public Relations & Social Marketing Insight | Scoop.it

In the era of Facebook and YouTube, brand building has become a vexing challenge. This is not how things were supposed to turn out. A decade ago most companies were heralding the arrival of a new golden age of branding. They hired creative agencies and armies of technologists to insert brands throughout the digital universe. Viral, buzz, memes, stickiness, and form factor became the lingua franca of branding. But despite all the hoopla, such efforts have had very little payoff.

As a central feature of their digital strategy, companies made huge bets on what is often called branded content. The thinking went like this: Social media would allow your company to leapfrog traditional media and forge relationships directly with customers. If you told them great stories and connected with them in real time, your brand would become a hub for a community of consumers. Businesses have invested billions pursuing this vision. Yet few brands have generated meaningful consumer interest online. In fact, social media seems to have made brands less significant. What has gone wrong?

To solve this puzzle, we need to remember that brands succeed when they break through in culture. And branding is a set of techniques designed to generate cultural relevance. Digital technologies have not only created potent new social networks but also dramatically altered how culture works. Digital crowds now serve as very effective and prolific innovators of culture—a phenomenon I call crowdculture. Crowdculture changes the rules of branding—which techniques work and which do not. If we understand crowdculture, then, we can figure out why branded-content strategies have fallen flat—and what alternative branding methods are empowered by social media....

Jeff Domansky's insight:

Doug Holt looks at the impact of social media on branding and how marketers need to embrace new brand strategies for social media success. A valuable must-read for marketers. 9/10

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Sundance's First Digital Storytelling Conference Showcases the Best in Brand Videos

Sundance's First Digital Storytelling Conference Showcases the Best in Brand Videos | Public Relations & Social Marketing Insight | Scoop.it

As digital video and streaming services continue to recast the viewing landscape, a handful of digital executives and Sundance Film Festival attendees pushed to have the burgeoning videosphere represented during one of filmmaking's highest-profile events—and Rick Parkhill, CEO of VMA Media, made it happen.


After securing support from sponsors Twitter, Fullscreen, Maker, Zefr, Above Average, Hulu and Naritiv, he persuaded festival organizers that this was, in fact, a viable extension, and Digital Storytelling was born. The event kicks off Thursday, Jan. 21, on the eve of the film festival, with additional sponsors including CNN's Courageous content studio, Fox Network Group's True(x) and The Huffington Post signing on....

Jeff Domansky's insight:

Storytelling moves up the creative food chain at the Sundance Film Festival. Learn some interesting perspectives on brand storytelling.

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It's not a pitch, it's a person. The super powers of influence marketing @MarkWSchaefer

It's not a pitch, it's a person. The super powers of influence marketing @MarkWSchaefer | Public Relations & Social Marketing Insight | Scoop.it

Today, if you’re in marketing to any extent, you’ll know about influencers and, more importantly, about influence marketing.

What makes a great influencer? Influencers are humans, clearly, not automated content management systems. They are mega-connected on social media (aka they have earned the trust of many other humans to deliver on what they promise) and they have the unique ability to inspire action. The good influencers out there have great knowledge in a particular field, know how to curate that knowledge, add their unique vision and value, and they know how to communicate with their audiences.

If I am a brand, I totally love that potential, that opportunity, that has only been created in the last few years. How can my brand become part of an influencer’s curated content (and in a positive light, hopefully!)....

Jeff Domansky's insight:

Valuable reading about bringing social media influencers and branding together from Dr Konstanze Alex-Brown.

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How does a brand make a great brand promise?

How does a brand make a great brand promise? | Public Relations & Social Marketing Insight | Scoop.it

“No other brand will make you feel so …” That’s the basis for a great brand promise – and very, very few brands deliver on it because they confuse operational excellence with promissory distinction. They promise great service or great features because they want the world to know they’re very good.


The thing is – the world already knows, or rather it assumes. That’s not a promise. It’s just a reassurance (and one that consumers increasingly take for granted). We keep thinking promises are made in words. They’re not. They’re captured in words for organisations’ convenience – and in phrases that marketers and senior teams feel good about but that, in reality, consumers are oblivious to....

Jeff Domansky's insight:

I wonder if a a brand promise is simply an artificial construct that we should forget about and instead deliver the highest level of customer service?

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Hand-picked Brand Style Guide Examples by Saijo George

Hand-picked Brand Style Guide Examples by Saijo George | Public Relations & Social Marketing Insight | Scoop.it
Hand-picked collection of brand style guide examples, pattern libraries and design manuals for inspiration. Find all the best style guides in one place. Maintained by Saijo George, find me on Twitter or LinkedIn.
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The Best And Worst Branding Of 2014

The Best And Worst Branding Of 2014 | Public Relations & Social Marketing Insight | Scoop.it

Great branding is more than a logo. It’s more than a list of acceptable fonts, too, or even some 100-page PDF containing everything from measurements on proper margins to deep verb-subject-adjective explorations on writing the proper "voice." Great branding is really the DNA of product or company, manifested through various media in ways that the public can recognize and understand.

With that in mind, above is a collection of our biggest branding stories of 2014. It’s not just a highlight reel of great branding. You’ll see some of that, of course, but you’ll also see some of the worst branding of 2014, too, along with essays on branding from some of the best names in the business....

Jeff Domansky's insight:

Continuing my curated series of worthwhile "best of" posts from 2014, this one from Fast Company takes a look at some of the wins and fails in branding. Enjoy it over a relaxing eggnog.

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"Rebranding" cartoon | Tom Fishburne: Marketoonist

"Rebranding" cartoon | Tom Fishburne: Marketoonist | Public Relations & Social Marketing Insight | Scoop.it

Brand teams are quick to rebrand when they hit a rough patch. But they sometimes forget that a brand is more than a company name, logo, tagline, or ad creative. And that a shiny new brand identity won’t automatically solve all of the problems of the business.


The marketing world is littered with failed rebranding initiatives (from the Gap to Tropicana) that illustrate one simple truth about branding. A company doesn’t own a brand. It’s consumers do. Giving a brand a new coat of paint (or dressing it in sheep's clothing) won’t change consumers feelings and expectations of a brand....

Jeff Domansky's insight:

Tom Fishburne, AKA @marketoonist reminds us what matters most about a brand in "Rebranding."

Abbey Davis's curator insight, September 9, 2014 10:13 PM

This article makes a brilliant point, "A company doesn't own a brand, it's consumers do".

 

Companies which get caught up in the colour of their logo, or their witty company slogan will struggle to create a brand identity which portrays authenticity to consumers. Consumers will make up their own mind about a brand, and no fancy logo or slogan will have influence over that, it's the authenticity of the brand identity that consumers see. 


Consumer insight is the most valuable research marketers can have to understand what consumers really want and how consumers see their brand. In this article RadioShack uses valuable consumer insight to rebrand their company so they were inline with how valuable consumers saw them and this way they were able to deliver what their consumers wanted. 

Payton Cox's curator insight, September 29, 2014 6:41 PM

Companies often believe a new brand identity will automatically solve all of the problems of the business. Thats like putting a fresh coat of paint on a car with a broken radiator and thinking its fixed. This article raised a valid point "a company does not own a brand, consumers do". Consumer insight is the most valuable research marketers can have to understand what consumers really want and how consumers see their brand. It is important to engage consumers in the rebranding process.

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CIO White Paper: Boosting Brand Value with Social Media

CIO White Paper: Boosting Brand Value with Social Media | Public Relations & Social Marketing Insight | Scoop.it

As opportunities for dynamic dialogue between business and consumer have multiplied exponentially, organizations are pushing to find ways to engage and elevate their associative value. Brands that get it right go beyond appealing to material needs; they transcend the superficial back-and-forth to engage with audiences not just around what people seek in a material sense, but on a deeper and more personal level....

Jeff Domansky's insight:

Free white paper from CIO magazine is valuable reading for branding, marketing and business. Key takeaway? Digital business needs to move from meeting the "I want" to meeting the "I am" needs of customers.

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Why We Love Certain Brands by @DavidBrier

Why We Love Certain Brands by @DavidBrier | Public Relations & Social Marketing Insight | Scoop.it
Seth Godin wrote, “A brand’s value is merely the sum total of how much extra people will pay, or how often they choose, the expectations, memories, stories and relationships of one brand over the alternatives.”After all, there are brands we as consumers absolutely love. And there are brands we as consumers can’t stand.So what’s the difference between those we admire versus the ones we despise? And is there something we do to monitor the course our brand is taking in this battle between love and hate?...
Jeff Domansky's insight:
Why we love some and hate other brands?
Gas caroline's curator insight, March 14, 2014 8:58 AM

Pourquoi il y a des marques que l'on aime et d'autres que l'on déteste ?

aanve's curator insight, March 15, 2014 12:14 AM

www.aanve.com

 

pulau seribu wisata's curator insight, March 16, 2014 11:06 PM

i like this

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Global Brand Simplicity Index: for consumer brands, simplicity means performance

Global Brand Simplicity Index: for consumer brands, simplicity means performance | Public Relations & Social Marketing Insight | Scoop.it

What is the 'best' consumer brand of 2013? Depends how you measure it....


The research reports that being perceived as a simpler brand results in higher customer retention and recommendation rates. 75% of people said when they perceived a brand to be simple, they would recommend that brand to family and friends.


The report also argues that customers are willing to pay a premium for simpler experiences with companies.


Providing simple, clear messages brands also create a better workplace for employees, encouraging innovation and creativity. Results showed 51.2% of respondents employed by ‘simple’ companies believe they are rewarded for being innovative, compared to just 6% at complex companies...

Jeff Domansky's insight:

This Simplicity Index is a fascinating research report that contradicts some earlier brand research but also provides excellent guidelines for content marketingmarketing, product and brànd success.

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