Customer Engagement
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Rescooped by Darcy Bevelacqua from New Customer - Passenger Experience
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10 world-changing trends - get ready!

10 world-changing trends - get ready! | Customer Engagement | Scoop.it
From www.inc.com - February 9, 2015 12:08 PM
Futurist Erica Orange dishes on what's coming next, and how entrepreneurs can prepare for it

Via Eric_Determined / Eric Silverstein
Darcy Bevelacqua's insight:

It's a new world involvng virtual reality, time pressure and rapidly chaning environments. Interesting ideas worth a quick read. 

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Eric_Determined / Eric Silverstein's curator insight, February 9, 2015 2:36 AM

Key insight shared in this @Inc article.


The one thing we are certainly short of supply is #Time


The importance of #gamification for positive #engagement


Important lessons for you to incorporate within your business model and company #culture.


Are you ready?
Bharat Employment's curator insight, February 11, 2015 1:26 AM

http://www.bharatemployment.com/
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Rescooped by Darcy Bevelacqua from Public Relations & Social Marketing Insight
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Top 6 Disruptive Marketing Trends for 2015

Top 6 Disruptive Marketing Trends for 2015 | Customer Engagement | Scoop.it
From www.bryankramer.com - December 2, 2014 5:14 PM

It’s going to be one of the most interesting years ahead. There are disruptive marketing trends ahead and this list starts to build on the platform of sharing, something I’m very interested in and will be focusing even more on in 2015. I will focus on sharing platforms (not just social networks). More specifically, I’ll be focusing on how, why, when and where we share and how it will change the way customers do business with people and brands. Here we go...


Via Jeff Domansky
Darcy Bevelacqua's insight:

Video is becoming more imporatant and more experimental. Shareable exexperiences is also more important. Storytelling is still important and learning how to use all the media together to show pieces of the story will be critical. 

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María Dolores Díaz Noguera's curator insight, December 3, 2014 4:52 AM

Se profundiza en COMPARTIR como clave y epicentro de las tendencias en marketing 2015...Top 6 Disruptive Marketing Trends for 2015 | @scoopit via @ThePRCoach http://sco.lt/...
Bart van Maanen's curator insight, December 3, 2014 8:36 AM

Delen zal volgens Bryan Kramer de spil worden van marketing in 2015. Daarnaast bespreekt hij nog 5 interessante ontwikkelingen die van invloed zullen zijn op de manier waarop we online gaan communiceren, waaronder techniek en big data, storytelling en api's.
Jan Wallen's curator insight, December 3, 2014 1:34 PM

More trends - of a disruptive nature 
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Rescooped by sharon lewis from customer engagement
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Five Trends Shaping the Future of Customer Service in 2015 - Forbes

Five Trends Shaping the Future of Customer Service in 2015 - Forbes | Customer Engagement | Scoop.it
From www.forbes.com - September 22, 2015 7:35 AM
In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them.
sharon lewis's insight:

Customer service must cut across any and all channels of contact with the user. Just as companies are now including "technology company" in the way they define themselves, this article suggests that leading  companies are also media companies; "Really stand-out companies have full YouTube channels of how-to content in addition to blogs and other media. Remember that every company is a media company and your service department better have a voice.."

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sharon lewis's curator insight, December 22, 2014 2:51 PM

For some, self-service is the best form of service available. No fuss, 24/7 and data driven.. 
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